Cultivating a vision of empowered consumers through six strategic programmatic tracks.
Our approach at CONSENT Uganda is rooted in consumers' empowerment and access to justice. We raise awareness, enhance capacity, and advocate for equity, social responsibility, and good governance. With a focus on sustainable AgriFood systems, trade and economics, environment and health, and quality utilities and social services, we strive to ensure access to quality, safety, and sustainable consumption and production. Together, we are driving positive change and creating a better future for consumers across Uganda and beyond.
Awareness, legal advocacy, and capacity building to assert consumer rights.
We raise awareness, enhance capacity, and provide advisory services to promote equity, social responsibility, and good governance, empowering consumers to assert their rights and make informed decisions.
Ensuring access to safe food, combatting aflatoxins, and reducing post-harvest waste.
We ensure access to quality and safe nutrition, promoting sustainable consumption and production practices to address food loss and waste, and support the development of sustainable agricultural and food systems.
Advocating for fair market competition, value for money, and ethical trade.
We advocate for quality and safe products, socio-economic justice, and sustainable consumption and production, fostering trade advocacy initiatives that prioritize fair practices and benefit both consumers and businesses.
Protecting consumers from hazardous pesticides, toxic chemicals, and pollution.
We promote access to quality and safety in consumer products, advocating for sustainable consumption and production. Our focus is to protect the environment, enhance public health, and ensure a sustainable and healthy future for all.
Demanding safe electricity, water supply, health, and transport services.
We advocate for access to quality, safe utilities, and social services, promoting sustainable consumption and production practices. By prioritizing safety, reliability, and environmental stewardship, we enhance the well-being of consumers in society.
Safeguarding mobile money users, e-commerce buyers, and personal data.
We champion equal digital protection and privacy rights for consumers, promoting the free flow of information. Through guidelines and regulations, we safeguard consumer data and foster responsible digital practices for a secure online environment.
CONSENT's work is anchored on two strategic programme areas that advance consumer welfare while promoting responsible and inclusive markets.
This programme strengthens consumer rights, promotes accountability, and empowers citizens to make informed decisions through education, complaint handling, standards engagement, and consumer participation.
Key Areas Include
This programme promotes responsible and ethical business practices by strengthening enterprise capacity, advancing fair trade, and fostering constructive engagement between businesses and consumers.
Key Areas Include
CONSENT delivers its mandate through a combination of evidence-based, participatory, and strategic approaches designed to strengthen consumer protection, promote responsible business practices, influence policy, and drive sustainable change.
We use targeted communication and public engagement to increase awareness of consumer rights, responsibilities, safety, and emerging issues affecting consumers. Our outreach leverages television and radio programmes, community dialogues, barazas, religious and cultural gatherings, expos, and other public platforms tailored to specific audiences.
We strengthen the knowledge, skills, and institutional capacity of targeted stakeholders through tailored trainings, workshops, conferences, technical meetings, on-site coaching, and mentorship. These interventions are designed around identified knowledge and capacity gaps and support stakeholders to apply knowledge in practice.
We establish and sustain strategic partnerships with government ministries, departments and agencies, civil society organizations, development partners, media institutions, religious and cultural institutions, academia and research institutions, private-sector actors, and consumer associations. These partnerships facilitate knowledge exchange, constructive dialogue, resource mobilization, joint advocacy, and the scaling of interventions.
Through the CONSENT Media League, we equip journalists and media practitioners with accurate, evidence-based information on consumer and public-interest issues. This enables them to translate technical information into accessible content and amplify consumer-focused messages through diverse media platforms and local languages.
We systematically collect, analyze, consolidate, and document consumer complaints to generate evidence on emerging consumer concerns. The resulting evidence informs advocacy briefs, fact sheets, policy engagement, and sector-specific interventions, enabling policymakers, regulators, and businesses to respond to consumer needs, improve products and services, and uphold consumer rights.
We represent consumer interests in national, regional, and international standards-setting and technical processes. By bringing evidence from consumer complaints and engagements into these forums, we advocate for standards, policies, and regulatory frameworks that prioritize consumer safety, quality, fairness, and welfare.
We convene multi-stakeholder dialogues involving government, regulators, private-sector actors, civil society, consumer groups, and other relevant stakeholders. These platforms facilitate evidence-based discussion, promote accountability, strengthen stakeholder responsiveness, and create opportunities for consumers to articulate concerns and receive feedback.
We conduct and support research on consumer protection, product and service safety and quality, market practices, and emerging consumer issues. The evidence generated informs programme design, policy advocacy, regulatory engagement, and interventions aimed at improving consumer welfare and market outcomes.
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CONSENT works directly with communities to strengthen consumer awareness, rights, and protection through evidence-based education, capacity building, and dialogue. Our grassroots engagement approach not only empowers consumers to make informed decisions but also captures community experiences and emerging consumer protection concerns, generating evidence that informs policy advocacy and accountability efforts.
We systematically monitor and evaluate our programmes to assess implementation, outcomes, effectiveness, and impact. Through routine monitoring, assessments, and impact surveys, we generate learning that strengthens accountability, informs adaptive programming, and continuously improves the effectiveness and sustainability of our interventions.
CONSENT Uganda unlocks economic potential and fosters prosperity. Our strategic programs prioritize raising awareness, enhancing capacities, and offering advisory services for good governance. Visit our dedicated Resources page to explore comprehensive information on consumer rights and responsibilities, consumer choice tips, ethical consumption guidelines, safety tools, and certification and labels.
